Privacy Policy

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Effective Date: [Insert Date]

Cielo Holidays (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], make a booking, or interact with us in other ways.

By using our website or services, you agree to the collection and use of your information in accordance with this policy.

We may collect the following types of information:

Personal Data:

• Name
• Email address
• Phone number
• Payment information (e.g., credit/debit card details)
• Billing address
• Booking details (dates, villa selection, etc.)
• Any other information you provide voluntarily (such as special requests, feedback, etc.)

Non-Personal Data:

• IP address
• Browser type
• Device type
• Website usage data
• Location data (if you provide location-based services)

We use the information we collect for the following purposes:

• To process and manage your booking(s)
• To communicate with you about your booking(s), inquiries, or customer support
• To improve our website, services, and customer experience
• To send promotional offers, newsletters, and marketing communications (if you’ve opted-in)
• To comply with legal obligations, including tax and payment processing
• To prevent fraud and ensure the security of our website and services

We implement reasonable security measures to protect the information you provide through our website. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure its absolute security.

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties in the following cases:

• Service Providers: We may share your information with third-party service providers that help us operate our website and services (e.g., payment processors, email marketing services, booking platforms).
• Legal Compliance: We may disclose your information to comply with legal requirements, respond to legal claims, or protect our rights or property.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, administer the website, and gather demographic information. Cookies are small data files placed on your device.

You may choose to disable cookies in your browser settings, but this may affect your ability to use some features of our website.

You have the right to:

• Access and update your personal information
• Request the deletion of your personal information (subject to certain legal limitations)
• Opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly

If you would like to exercise any of these rights or have any concerns about how we handle your personal data, please contact us using the details provided below.

Our website may contain links to third-party websites that are not owned or controlled by Cielo Holidays. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 16, please contact us, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cielo Holidays
[Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

This Privacy Policy is intended to ensure transparency and protect your privacy while using Cielo Holidays services.